Leo Racette
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
Issued on
August 14, 2019
Expires on
Does not expire